Privacy policy

Privacy Policy

HouseMart realizes the concerns of users regarding their personal data, how it is collected, used, shared, and protected. We strive to comply with applicable laws in the handling of your personal data. Your data will be covered by the use of any features, functions, mini-apps or mobile games on our Platform or Services, your interactions with us via external services or customer service, or your access to our Services and Platform through any internet-connected device.

About this Privacy Policy

1.1. HouseMart and our affiliates ("HouseMart", "we" or "us") prioritize transparency and provide information to our affiliates and third parties as required.

1.2. We collect, use, disclose, share, and retain your personal data when you use our web or app-based services. This Policy defines key terms:

Platform = our apps and websites (web and mobile);

Services = all products, information, functions, and services provided by HouseMart on the Platform.

1.3. This Policy explains what data we collect, how we process it, who we share it with and why, how long we keep it, and how we delete or destroy it.

1.4. It is important that you thoroughly read and understand this Policy to make informed decisions.

1.5. We may update this Policy. Using our Services or accessing our Platform after updates signifies your consent to the new Policy. Review the Policy periodically to stay informed of changes.

1.6. This Privacy Policy takes precedence over any conflicting policies, notices, or documents, unless we state otherwise.

1.7. These terms apply to all HouseMart users, whether guests, visitors, or account holders, unless explicitly stated otherwise.

The Personal Data We Collect

2.1. We will collect the personal data described below without your consent.

2.2. Personal data refers to information, whether true or not, that can identify an individual, either alone or in combination with other data that our organization has access to.

2.3. You will be asked to provide certain information before using our Platform and/or Services. We need your consent to process your essential data for providing goods and services, otherwise some functions or services might be limited. The personal data you may choose to provide includes:

a) Your account settings, such as date of birth, gender, username, password, email, notifications, phone number, delivery address and any data you upload. If you act as a seller, we may also collect your company name, address, incorporation date, and other business information.

b) Payment data, including credit card details, bank account information, bank statements, delivery/billing addresses, and details of your purchases and sales.

c) Access and usage data, such as how and when you use our Platform, products, and Services, the websites you visited before coming to our Platform, and related statistics.

d) Communication and marketing data, including your interests, survey responses, marketing preferences, product/service preferences, and chat/email/call history with us or third-party providers.

e) Location data, such as delivery and addresses.

2.4. We may use certain types of your personal data for automated decision-making, such as profiling, without your explicit consent.

2.5 We may receive your personal data in the following ways during your use of our platform or services:

(a) When you browse our websites or apps

(b) When you create an account with us

(c) When you use our services

(d) When you make a payment on the platform

(e) When you share user-generated content

(f) When you use the chat function

(g) When you enter a campaign, promotion or survey

(h) When you sign in via other applications like Facebook or Google

(i) When others interact with content you post

(j) When a complaint is filed about content you posted

(k) When you interact with our customer service

We may collect data from you directly, from third parties like partners and service providers, or automatically when you use our platform. You consent to us receiving your data from third parties.

Please provide accurate personal data and notify us of any changes. Certain features may be unavailable if you don't provide essential data. When using social media to access our platform, your data may be shared from those providers.

3. Use and Disclosure of Your Personal Data

Purposes of Use

By using our platform, you consent to us using and disclosing your personal data for the following purposes in accordance with applicable laws:

(a) Providing you with goods, services, and platform access

(b) Account administration

(c) Analytics, research, and business development

(d) Legal and public interest purposes like fraud identification

(e) Any other purpose we obtain your consent for

For buyers, we may also use your data for:

(i) Order processing, returns, and payment verification

(ii) Providing services like delivery and loyalty programs

(iii) Marketing and advertising

For sellers, we may use your data for:

(i) Providing services like shipping, customer support, onboarding, and payments

(ii) Marketing and advertising

(iii) Other purposes to better know our sellers

Disclosure of Your Personal Data

We may share your personal data with third parties and affiliates for the above purposes, such as service providers, legal institutions, and government authorities. We require appropriate safeguards to protect against unauthorized access or misuse.

4. Ensuring the Security of Your Personal Data

We strive to implement robust measures to protect your personal data from unauthorized access, use, or disclosure while you use our platform and services. However, we cannot guarantee that we will always be able to implement all of the security controls we would like.

The internet and electronic storage inherently carry some security risks that are beyond our complete control. Despite this limitation, we are deeply committed to protecting the security of your information. We are constantly reviewing, updating, and strengthening our security practices to the best of our abilities in order to safeguard your personal data.

5. Retention of Personal Data

We will retain your personal data for as long as required. We will strive to protect your personal data during this retention period, as described in the above Security section.

6. Minors

We do not have a way to definitively identify whether a user is a minor or not. Our service is intended for adults who are of legal age to understand and accept our Privacy Policy. If we become aware that personal data has been submitted by a minor, we will address that on a case-by-case basis.

You are responsible for keeping your access and use of our service secure.

7. Third Party Sites

HouseMart may contain links to other websites operated by third parties, such as affiliates and merchants. We do not control the privacy practices of these sites. You should carefully read their privacy policies and protect your own interests when visiting them.

We are not responsible for the content, security, or activities of these linked sites, which you visit at your own risk. However, we welcome your feedback on data security concerns regarding these links.

Questions, Feedback, Concerns, Suggestions or Complaints

If you have any concerns about our privacy policy or wish to exercise your comments, please contact us at housemarthk@gmail.com.