Ketentuan Layanan

Terms & Conditions

We, HouseMart, a company incorporated in Hong Kong (hereinafter referred to as "HouseMart", "we", "us", "our" or "Company"), would like to express our gratitude for your visit. Your use of our Site and the services we provide through it shall be governed by the terms and conditions, and all other policies on our site. By using our Site, you are agreeing to be bound by this User Agreement, our Privacy Policy, and all other policies, which together form a legally binding contract between you (hereinafter referred to as "you", "user" or "buyer") and us.

If you do not accept any provision in this User Agreement or our Privacy Policy, you should immediately cease all usage of our Site and notify us to discontinue any updates you have signed up for. Failure to do so will be deemed as your acceptance of all the provisions contained in this User Agreement, Privacy Policy, and all other policies.

 

1. Services ("Services")

HouseMart is an online platform where customers can directly purchase various items and goods displayed on our website.

a. HouseMart is responsible for the quantity, integrity, and weight of the items offered for sale on our Site. However, due to differences in legal systems between the commodity exporters and importers, we are not liable for any loss resulting from the aforementioned reasons. Should there be any issues with your purchase, you can contact our Customer Service team.

b. We provide shipping service for goods you have purchased from us. With our shipping service, we are acting as your liaison to 3rd-party shipping operators after you have bought the goods from us. HouseMart shall not be held responsible for any claims, damages, losses, or expenses resulting from any under-declaration of value or breach of any law or regulation by you."

 

2. After-Sales and Exchange Policy

In the event of any after-sales issues, please send us an enquiry by email at housemarthk@gmail.com. We will reply to your enquiry as soon as we can.

If you are not completely satisfied with your purchase, please send us an enquiry for an exchange within 5 days of collecting the goods. We reserve the right to not accept any exchange requests brought forward after more than 5 days of collection. We do not offer refunds.

Any exchange will be processed in accordance with our Exchange Policy. Please note that we are not responsible for the shipment of goods in the event of an exchange. Please also refer to our Site for more information before contacting us with an after-sales enquiry.

 

3. Formation of the Contract

You must be at least eighteen (18) years old and able to enter into a legally binding contract with us in order to use our Site. To use the Services we provide via our Site, you are required to follow the steps on the Site. Your request to engage us to provide the Services is subject to our acceptance, and we reserve the right to discontinue the provision of our services before our acceptance, without any liability to us, except for exchanges of the item you ordered but not delivered, in accordance with our exchanges policy."

We will only be considered to have accepted your request once you receive written confirmation from us. You agree to pay any additional fees that result from extra requests you make after we have started providing the Services. This includes, but is not limited to, you cancelling an order or making customization requests after we have already accepted your original order.

 

4. Update of User Agreement

We reserve the right to amend the terms of this User Agreement at any time. All amendments will be posted online. Continued use of the Site will be deemed to constitute acceptance of the terms in this User Agreement as updated or amended from time to time. You are responsible for reviewing the latest terms each time you use our Services.

 

5. Providing Information

You agree to provide honest, complete, and updated information about yourself, including but not limited to your registration, payment, and parcel collection details. If we have reasonable grounds to suspect that the information and/or data you have provided is misleading, inaccurate, or fraudulent, we reserve the right to suspend and/or terminate your use of our Services and/or Site. You shall be solely responsible for maintaining the confidentiality of the information and activities you provide. The sharing of your personal information with other persons may cause irreparable harm to us, and we shall be indemnified against any loss or damages, including but not limited to loss of profits, suffered as a result of the mishandling/misuse of your provided information. You shall not provide false or misleading information with the intent to, including but not limited to, abusing our staff or misusing our Services and/or Site. The Company shall not be liable for any loss or damages arising from your failure to comply with this paragraph.

 

6. Personal Data (Incorporation of Privacy Policy)

You agree that we may collect, hold, use, and transfer your personal data in accordance with the Privacy Policy.

 

7. Content of Services

a. Despite the transaction occurring on the site, we are not responsible for the accuracy of descriptions, functionality, merchantability, and quality of the items you bought from other website(s). You agree that by using the Services, you fully understand the content of the Services in our Quick Guide. The Company will not be liable in any way for any additional requests outside the content of the Services listed. You also agree that you will bear the responsibility for any exporting or importing tax, duty, license, permit, additional processing cost, or documents requested by the exporting or importing country's government agency, or any other loss or consequence caused by your items.

b. We reserve the right to archive or remove cancelled/completed orders that are more than 2 years old from the date of order submission, for the purpose of maintaining the stability of our platform.

 

8. Displayed Items on our Site

All information and content related to items on our Site, including but not limited to price, details, dimensions, weight, descriptions, and specifications of the items are provided directly by us or our vendors. Our Company owns, manufactures, sells, or endorses the items or the related information. However, due to technical limitations, we cannot guarantee that the provided information is always accurate, complete, reliable, current, or error-free.

It is essential that you carefully review the product descriptions before making a purchase. We assume that upon placing an order, you have thoroughly understood the details of the items you are purchasing. Please note that if the received items match the product descriptions, we cannot offer any after-sales service.

a. Product Payment

The price displayed on our website at the time you place your order will be the price you are charged. We will not change the price of your order after it has been placed.

In the event that we are unable to fulfill your order for any reason, such as if the item is out of stock, we will cancel your order and provide you with a full refund. We strive to maintain accurate and up-to-date product information on our website, but cannot guarantee the availability of all items at all times.

b. Availability

Items on our site that indicate a certain level of stock do not necessarily guarantee their availability.

c. Translation

Some information or content related to the items on our Site is translated to English for a rough reference only. Please contact our Customer Service team should you need more information about the product and any associated risks before purchasing. Should there be any queries, you may check with our Customer Service team.

d. Shipping Restrictions

We reserve the right to change or disallow certain international shipping methods for items that are prohibited due to certain conditions, including, but not limited to, their length, volume, weight, or if the product bears the logo of international brands. We shall not be held liable or responsible if the items you purchased cannot be delivered to you due to the operation of law or regulations or other factors beyond our reasonable control. Our services are only available for lawful goods; you must comply with all customs laws and regulations and other applicable laws.

e. Issues with Product Usage

We are not liable for problems arising from product usage, including but not limited to damage, injury, or safety issues.

 

9. Purchase and Payment

We accept the payment methods displayed on our website. These payment options are processed through third-party platforms, so the specific methods available may vary depending on your location.

 

To complete your payment, you will need to provide the required transaction details and documentation through the designated functions on our website. This helps us verify that the payment was successfully made before we process your order.

We only accept payments made through the methods we have explicitly listed on our site. Any attempts to use unauthorized or unsupported payment channels will not be accepted.

 

Occasionally, we may run promotional offers on our website, subject to additional terms and conditions. These promotion details can be found on the site and are considered part of this User Agreement. The terms of each individual promotion must be met before we can process any associated orders. We reserve the right to modify the terms and conditions of any promotions we offer at our discretion.

 

10. Promotions

a. Our Promotions

We may run promotional offers on our website occasionally, subject to additional terms and conditions. These promotion details can be found on the site and are considered part of this User Agreement. The terms of each individual promotion must be met before we can process any associated orders. We reserve the right to modify the terms and conditions of any promotions we offer at our discretion.

b. Specific Product Promotions

We may offer limited-time sales, discounts, and promo code deals on specific products. However, we cannot guarantee the availability of these promotional items beyond the stated promotion period.

If the promotion period ends before you are able to place your order, the promotional pricing and offer will no longer be valid. In such cases, the product will only be available at its regular non-promotional price, if it is still in stock. We will not be able to retroactively apply the promotional pricing after the offer has expired.

We recommend taking advantage of any specific product promotions you are interested in within the stated time frame, as we cannot extend or reinstate these offers once the promotion period has ended.

 

11. Delivery Services by Third-Party Operator

a. Delivery Fees

The stated delivery fee applies for deliveries to lift-accessible floors. If the delivery crew is unable to complete the delivery due to reasons such as bulky parcel dimensions that cannot fit the lift or an out-of-service lift upon arrival, they may opt to manually carry your parcel through non-hazardous means to your doorstep. Additional charges may be imposed for this service. There is no delivery available to remote or restricted areas.

 

b. Delivery Fees Calculation

For deliveries from HouseMart, the delivery fee is calculated based on the weight and/or size of the parcel. This fee is determined jointly by HouseMart and the third-party shipping operator.

c. Delivery or Self-Collection Selection

The delivery or self-collection option must be selected when placing the order. This selection cannot be changed after the order is confirmed.

d. Delivery and Self-Collection Scheduling

In the event of any unforeseen circumstances (such as vehicle breakdown, traffic accident, major traffic delays or severe weather) that are beyond our control, we reserve the right to cancel and/or reschedule the delivery or self-collection service. We will not be responsible for any losses, expenses, or damages (direct or indirect, including loss of revenue, profits, anticipated savings, goodwill or business opportunity, or damage to your reputation) due to a delay in delivery arising from these circumstances.

 

12. Errors, Inaccuracies and Omissions

Occasionally, there may be typographical errors, inaccuracies or omissions in the information on our Site or in the Service, which may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any such errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate, at any time without prior notice (including after you have submitted your order). We are under no obligation to update, amend or clarify information in the Services and/or Site or on any related website, including but not limited to pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information has been modified or updated.

 

13. Prohibited Uses and Termination

You are prohibited from using the Site or its content for any unlawful purpose, or to solicit others to perform or participate in any unlawful acts. You may not violate any international, federal, provincial, state or local regulations, rules, laws, or ordinances, or infringe upon or violate our or others' intellectual property rights. You are also prohibited from harassing, abusing, insulting, harming, defaming, slandering, disparaging, intimidating, or discriminating against anyone based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability. Submitting false or misleading information, uploading or transmitting viruses or other malicious code, collecting or tracking personal information of others, spamming, phishing, pharming, pretexting, scraping, or interfering with the security features of the Service, Site or related websites is strictly forbidden. We reserve the right to remove any content that is not in accordance with existing laws and regulations or is misleading and inaccurate, without notifying users.

 

14. Limitation of Liability

Nothing in this User Agreement is intended to exclude or limit our liability to you for any loss or damage arising from negligence on our part or breach of any express terms, if you are a Consumer. For all other users, the following limitations apply:

We do not guarantee that your use of our Services and/or Site will be uninterrupted, timely, secure or error-free. We provide the Services and all items 'as is' and 'as available' without any representations, warranties or conditions, either express or implied. We do not warrant the accuracy, timeliness, adequacy, commercial value or completeness of the data and/or information, the uninterrupted, secure or error-free operation of the Platform or Services, or the absence of computer viruses or other malicious code. We also do not warrant the security of any information transmitted through the Services or Site.

In no case shall we, our directors, managers, employees or interns be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages, including lost profits, lost revenue, lost savings, loss of data, or replacement costs, arising from this User Agreement, your use of the Services, Site or any items, or any related claim, even if advised of their possibility.

 

15. Intellectual Property

We are the sole owner or lawful licensee of all rights to the Services and Site, which embody trade secrets and intellectual property rights protected under laws. All title, ownership and IP rights shall remain with us or our affiliates/licensors. Our related icons and logos are registered trademarks or service marks, and unauthorized copying, modification, use or publication of these marks is strictly prohibited.

We have the right to reproduce the information, content, pictures and descriptions related to the offered items and goods on our Site. The reproduction of any trademark or trade name is solely to indicate the source/originator of the goods, and not to indicate ownership of the trademark, name or other IP rights."

 

16. Reviews

You may post content on our site, but it must not be illegal, obscene, threatening, defamatory, or otherwise objectionable. We reserve the right to remove or edit such content, but we don't regularly review it. By posting content, you grant us a perpetual, worldwide license to use it.

 

17. Third Party Sites and Information

This site may link to or include references to other third-party sites and information. We are not responsible for the accuracy, legality, or appropriateness of the content on those sites.

 

18. Termination of Use and Services

We may terminate or suspend your access to the site at any time, for any reason, including suspected illegal activity. Upon termination, your right to use the site ends. We are not liable for any claims or damages related to termination or suspension.

 

19. Law and Jurisdiction

This agreement is governed by the laws of Hong Kong SAR, and you agree to submit to the exclusive jurisdiction of the courts in Hong Kong.

 

20. Indemnity & Severability

You will indemnify and hold us harmless from any claims or demands arising from your breach of this agreement or improper use of our services and site.

Even if part of this agreement is found to be invalid or unenforceable, the rest of the agreement will still be fully in effect.  If we don't use a right that we have in this agreement, that doesn't mean we've given up that right.

We may have third parties handle our delivery obligations.  We are not responsible for delays or failures caused by things outside our reasonable control, like natural disasters, government actions, or labor issues.

This agreement is the complete and final contract between us, replacing any previous written or verbal agreements.

This clause establishes that this set of terms and conditions is the full and definitive contract governing the relationship, overriding and replacing any prior written or spoken agreements that may have existed before. The goal is to have one clear, comprehensive agreement in place.